Return & Refund Policy
At Cape Decor, we specialize in customized window and wall covering solutions tailored to individual client requirements. Please read this policy carefully before engaging with our services.
1. Nature of Business
Cape Decor does not sell products directly through its website http://capedecor.com/. The website is intended for informational purposes only. Customers and clients connect with us directly via phone, email, or other communication channels to discuss requirements, quotations, and orders.
2. No Online Transactions
Since no purchases or payments are processed through the website:
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The website does not facilitate direct sales
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No orders are placed or confirmed via the website
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No refunds or returns are applicable through the website
3. Customised Products
All products offered by Cape Decor are typically customized based on client specifications such as size, design, material, and finish. Due to the personalized nature of these products:
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Orders once confirmed may not be eligible for return or refund
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Any concerns must be discussed and mutually resolved at the time of order confirmation
4. Offline Transactions Disclaimer
All transactions, including pricing, payments, delivery, and installation, are handled directly between Cape Decor and the customer outside of the website.
Cape Decor’s website shall not be held responsible for:
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Any transactions conducted offline
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Payment disputes or disagreements
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Delivery timelines or installation commitments agreed outside the website
5. Resolution of Issues
We are committed to customer satisfaction. In case of any issues related to products or services, clients are encouraged to contact us directly so that we can review and resolve concerns in a fair and professional manner.
6. Contact Information
For any queries or support, please reach out to us:
Cape Decor
Website: http://capedecor.com/
Email: info@capedecor.com
Alternate Email: info.capedecor@gmail.com
Phone: +91 9910956666, +91 8826912666
In every made-to-measure creation lies a shared understanding, not of return, but of trust, crafted carefully between expectation and delivery.
